Return + Shipping Policies
Returns & Refunds Policy
Last Updated: June 2026
At Wonder Walls AU, we take pride in creating high-quality wall art designed to meet the highest standards. If there is an issue with your order, we're here to help.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, misprinted, or if you receive the wrong item, please contact us within 14 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photographs showing the problem
Once reviewed, we will arrange an appropriate resolution, which may include a replacement or refund.
Contact: support@wonderwallsau.com
Change of Mind Returns
As all products are made to order specifically for each customer, we are generally unable to accept returns or offer refunds for:
- Change of mind
- Incorrect size selection
- Incorrect shipping information provided by the customer
- Personal preference regarding colour, design, or appearance
We encourage customers to carefully review all product details, sizing information, and order information before completing their purchase.
Order Cancellations
Orders enter production shortly after being placed. As a result, cancellation requests can only be accommodated if production has not yet commenced.
If you wish to cancel an order, please contact us as soon as possible at:
While we will do our best to assist, cancellations cannot be guaranteed once production has begun.
Lost or Missing Orders
If your order appears to be lost in transit, please contact us within 30 days of the estimated delivery date.
We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.
Refund Processing
Approved refunds will be issued to the original payment method used for the purchase.
Please allow:
- 5–10 business days for processing
- Additional time depending on your bank or payment provider
Shipping costs are non-refundable unless the refund relates to a damaged, defective, or incorrectly supplied item.
Return Requests
Please do not return any products without contacting us first.
All return and refund requests must be submitted to:
Our team will provide further instructions where applicable after reviewing your request.
Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law.
Customers are entitled to a replacement, repair, or refund where required by law for products that are faulty, not as described, or do not meet consumer guarantees.
Shipping & Delivery Policy
Last Updated: June 2026
Thank you for shopping with Wonder Walls AU. We are committed to delivering your order safely and efficiently. Please review our shipping and delivery information below.
Order Processing
All Wonder Walls AU products are made to order. Once an order is placed, production begins shortly thereafter.
Processing Time
- Orders are typically processed within 1–5 business days
- Processing times may vary during peak periods, holidays, or promotional events
Customers will receive a confirmation email once their order has been successfully placed.
Shipping Rates
Free Shipping
We offer FREE standard shipping on all orders over AUD $100.
The free shipping offer is automatically applied at checkout and requires no discount code.
Orders Under AUD $100
Shipping costs for orders below AUD $100 are calculated at checkout based on the delivery location and selected shipping method.
Estimated Delivery Times
Delivery estimates begin after the order has completed production.
Australia
- Standard Shipping: 3–10 business days
- Remote or regional areas may require additional delivery time
International Orders
- Standard International Shipping: 7–21 business days
- Delivery times may vary depending on destination country, customs processing, and local postal services
Please note that delivery estimates are provided as a guide only and are not guaranteed.
Order Tracking
Once your order has been shipped, you will receive a tracking confirmation email containing tracking information where available.
Tracking updates are provided by the shipping carrier and may take up to 48 hours to appear after dispatch.
Delivery Delays
While we strive to ensure timely delivery, Wonder Walls AU is not responsible for delays caused by:
- Shipping carriers
- Customs clearance procedures
- Severe weather events
- Public holidays
- Peak seasonal demand
- Circumstances beyond our reasonable control
We appreciate your patience should any unforeseen delays occur.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
If an incorrect address is supplied and the order has already entered production or been dispatched, Wonder Walls AU cannot guarantee amendments, replacements, or refunds.
Please contact us immediately if you notice an error with your shipping information.
Email: support@wonderwallsau.com
Lost or Missing Parcels
If your tracking information indicates a delivery issue or your order has not arrived within the expected timeframe, please contact us as soon as possible.
We will work with the shipping carrier to investigate the matter and assist in finding a suitable resolution.
Email: support@wonderwallsau.com
Damaged Deliveries
If your order arrives damaged, please contact us within 14 days of delivery and provide:
- Your order number
- A description of the issue
- Clear photographs of the damaged item and packaging
Our team will review the claim and arrange an appropriate resolution.
Customs & Import Duties
For international orders, customs duties, taxes, and import fees may apply depending on the destination country.
These charges are determined by local authorities and are the responsibility of the customer.
Contact Us
If you have any questions regarding shipping or delivery, please contact our support team:
We are always happy to help.
Wonder Walls AU
Premium Sports & Lifestyle Wall Art for Passionate Fans.